Shipping policy

Shipping Policy

At Velnora, we are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Time

Estimated delivery times are:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
Europe: 8–18 business days

Please note that shipping times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout.

We may offer Free Shipping on selected products or promotional offers.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (when available), allowing you to monitor your shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Velnora is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at velnora966@gmail.com. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item and packaging.